At Care With Dignity, we value your feedback. Whether it's a compliment, suggestion, or concern, your input helps us improve our services and ensure we meet the highest standards of care and support.

We are committed to:

• Respecting your rights and ensuring your voice is heard.
• Handling all feedback fairly, promptly, and confidentially.
• Learning from your feedback to improve our services.

How to Share Feedback or Compliments

We welcome positive feedback or suggestions that help us enhance our services. You can provide feedback:

• Email: [email protected]
• Phone: 0421 090 653
• In person: Speak to any member of our team
• Online Form: Use the form below (you can choose to submit anonymously)

We aim to acknowledge all feedback within 2 business days.

How to Make a Complaint

If you have a concern or complaint about any aspect of our services, we encourage you to raise it promptly. Complaints are taken seriously and addressed in line with NDIS requirements.

You can make a complaint by:

• Email: [email protected]
• Phone: 0421 090 653
• In person: Speak with our Team Leader, Manager, or General Manager
• Online Form: Use the form below (anonymous submissions accepted)

What happens next:

• Complaints are acknowledged within 2 business days.
• We will investigate thoroughly following our internal complaints procedure.
• Outcomes will be communicated fairly and documented.

Confidentiality: Your complaint will be treated confidentially, and you will not face any disadvantage for raising it.

Online Submission Form

Please complete the form below to submit your feedback, compliment, or complaint.

Anonymous Option: You can leave your name and contact details blank if you prefer to remain anonymous.

External Assistance

If you are not satisfied with the outcome of your complaint, you may contact the NDIS Quality and Safeguards Commission:

• Phone: 1800 035 544
• Website: www.ndiscommission.gov.au

Your Rights

As a participant, you have the right to:

• Be treated with respect, dignity, and fairness.
• Have your feedback and complaints addressed without fear of retaliation.
• Receive clear information about how your complaint will be handled.

Your voice matters. Submitting feedback, compliments, or complaints helps us provide safe, respectful, and high-quality services that meet your needs.